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Returns

Domestic Returns

BANDIER offers free return shipping on merchandise that has not been worn, altered, or washed and with all original tags attached (applicable to Hawaii and Continental U.S. Free returns are not offered for Puerto Rico orders). 

If you wish to return your item(s), please use the pre-paid shipping label enclosed in your package. Note, BANDIER is not responsbile for providing an additional return label beyond what is included in your shipment. 

RETURNS MUST BE RECEIVED WITHIN 21 DAYS OF ORDER DATE, OR YOU WILL BE CHARGED A 20% RESTOCKING FEE.

RETURNS RECEIVED AFTER 30 DAYS OF ORDER DATE, WILL NOT BE REFUNDED. 
For returns, you will receive a refund of the purchase price (excluding shipping), in the original form of payment.

BANDIER reserves the right to refuse a return if merchandise received is not in its original condition or outside the 30 day return period. 
Returns/ must be shipped using the BANDIER pre-paid label.
Ship your return through an insured traceable carrier, as BANDIER cannot be responsible for lost, mis-delivered or damaged packages. We strongly recommend that you keep record of the tracking number.
Please include a copy of your receipt in the box indicating the item(s) you wish to return and reason for return.
An email notification will be sent to you once your package has been received and processed by BANDIER. Refunds will be issued in the original form of payment within 5 business days from the date of your return package arrival (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from BANDIER).
Purchases made online can also be taken to any of one of BANDIER's store, with invoice and shipping label. BANDIER will gladly ship the merchandise back to our online store for you, and will receive a full refund (exlcuding shipping) once the merchandise is received in our warehouse. 
Any error in a shipment or damaged product must be reported within 48 hours of the package arrival or the item will not be refunded.
Footwear returns must include the original shoebox in its original condition and without postal labels. Damages to or omission of this box from your return will result in a 20% re-stocking fee.
Returns are not accepted on swimwear, water bottles, or items noted as FINAL SALE.  A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
BANDIER offers price adjustment within 7 days of purchase, unless otherwise noted. Promotions are not eligible for price adjustments.

For additional questions please contact us at customerservice@bandier.com. 

Holiday Return Policy

During the holiday season, we offer an extended return policy. All orders placed from November 14, 2016-December 31, 2016 will receive an extended return policy until January 20th, 2017 (returns must be received at our warehouse by 1/20/17). We do not offer gift cards or account credits for returns at this time. 

Happy Holidays! 

International Returns

All international returns are handled through a third party, International Checkout. For more information visit International International Checkout Customer Service section. Please do not contact BANDIER directly, as we cannot process your return.

Exchanges

BANDIER does not offer exchanges at this time. If you would like to exchange your item(s), please return as outlined above and place a new order.